"Experience was good but I would have felt better if I would have received some type of notification/confirmation 24 hours prior to pickup. Without made me slightly concerned. Reason being the car hire company (not yours) that I had booked for my arrival at Heathrow to take me to Bury St Edmunds, cancelled me while I was standing at baggage claim. And I had to scramble to acquire transport to BSE before my rental car office closed that day.. Granted the company is reimbursing their fare, however the alternate transportation cost significantly more than their fee."
"there was absolutely nothing wrong with the vehicle and Imran, our driver was absolutely lovely, the car he came in was perfectly clean, tidy and fit for purpose.
However, if one is paying for an executive Mercedes at a pop of £90 for what is in effect a 5 minute trip to the venue, and another 5 minutes return - then I don't think that it is unreasonable to expect an executive vehicle - or if one isn't free, a discount on the cost should be offered - particularly as I wasn't informed that the car that I had booked wasn't available until after I had booked the trip and paid for it.
It does beg the question of whether an executive vehicle is ever available? Feels like a bit of a swizz to be honest."